Individuals desiring to book a session with a Thriveworks-associated mental health provider can schedule appointments via its website or mobile app. Whether booking a virtual or in-person session, users are directed to the site’s therapist directory to find a licensed mental health professional in their state who specializes in the area that they need assistance with and accepts their form of insurance.
Thriveworks’ network of mental health professionals includes licensed clinical social workers, professional counselors, marriage and family therapists, psychologists and psychiatrists. The company prides itself in recruiting only the top 4% of counselors and psychiatrists, according to its website.
After selecting a therapist of their choice, a user creates an account to complete the scheduling process. Upon logging in, the registration page has a list of patient information for the user to verify (i.e., full name, date of birth, etc.) and a client agreement form (that simply requires checking a box). From there, users are directed to a page that requests their billing and credit card information. No transactions are made initially however, as users pay post-session by default. Completing this registration process confirms the appointment.
First-time users will receive an email prompting them to additionally register for Thriveworks’ patient portal, where users can access any patient forms that their therapist may need. The therapist may also email the user with a link for the video conferencing call, which users can also access via the patient portal. Virtual therapy sessions take place on Zoom, where the user and client will have a HIPAA-compliant session. All sessions last for up to an hour, according to one of the company’s customer service representatives.
Thriveworks connects users with providers specializing in various counseling approaches, including cognitive behavioral therapy (CBT), dialectical behavioral therapy (DBT) and mindfulness-based cognitive therapy (MBCT). Psychiatry and medication management services are also available. Some main concerns and issues Thriveworks therapists can help with, according to its website, are:
- LGBTQIA+ related issues
- Eating disorders
- Bipolar disorder
- Coping skills
- Life transitions
- Sexual abuse/issues
Session follow-ups may involve a therapist sending resources to the user based on what was discussed. To book a follow-up session, a user can simply log into the patient portal.
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