The animating idea behind life event-based service delivery is simple: service delivery should be designed with humans in mind.

One And Done: A Human Approach To Government Service Delivery

Gustav Jeppesen is the Global Central Government Leader for Deloitte. In this role he coordinates

Gustav Jeppesen is the Global Central Government Leader for Deloitte. In this role he coordinates the firm’s global efforts within Core Government Operations; Tax, Revenue, and Finance; Education; and International Affairs and Development (including IDO). Gustav has a strong background in transforming Central Government from 30 years serving both within Central Government as a civil servant and for almost 25 years as an advisor and implementation partner for governments mainly in the Nordic Region. In recent years his main focus has been on the digital transformation of tax administrations and on leading strategic cost transformation in Central Government, often with the Ministry of Finance in a key role. Gustav is the chair of the Danish Deloitte firm and is a member of the Deloitte Global and NSE Boards.

Gustav Jeppesen

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