Steven Norton is co-head of CIO networks, research and media at Metis Strategy, a business and IT strategy firm. He previously was a reporter for The Wall Street Journal's CIO Journal, where he covered the changing role of the chief information officer and the rise of emerging
United Airlines Turns To Generative AI To Help Explain Flight Delays
Every Flight Has a Story shows how teams are getting more information to fliers faster, and learning to work effectively with AI.
All In On Cloud, Choice Hotels Turns Its Focus To AI
After shifting its technology infrastructure to Amazon Web Services, the hotel operator is working to deliver more real-time insights to employees and franchisees.
General Mills Lays The Foundation For An AI-Driven Future
The global food giant is expanding its AI investments and bringing technology closer to business teams as it navigates an uncertain consumer environment.
Berkadia’s CIO On AI And Innovation In Commercial Real Estate
Damu Bashyam explains why he believes the industry is at an inflection point, and why the path ahead requires a convergence of AI, innovation and culture
Yum Brands Promotes Joe Park To Chief Digital And Technology Officer
Park, who oversaw tech and digital for Pizza Hut Global, takes on the new role March 1. He succeeds Clay Johnson, who will stay on as an advisor.