Christine Rimer

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Christine Rimer, Vice President of Customer Experience, is a seasoned executive with a unique blend

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27,147 viewsMar 10, 2021

The 3 Customer Loyalty Metrics Every Leader Should Know—And How To Use Them Properly

In this age of rapidly-changing customer expectations and a crowded market of competing companies, every business leader should prioritize customer experience (CX) as a key performance indicator.