- NinjaOne: Best for remote access
- Pulseway: Best for real-time ticketing
- Atera: Best for scripting
- ManageEngine: Best for endpoint management
- Addigy: Best for Apple devices
- Auvik: Best for mapping
- LogicMonitor: Best for legacy tools
- Kaseya: Best one-stop shop
- ConnectWise: Best for disaster recovery
Managed service provider (MSP) software is a type of technology that helps businesses manage and monitor their information technology (IT) infrastructure. It’s designed to help businesses automate their IT processes, including patch management, server monitoring and network security. MSP software is a growing market, with thousands of providers offering a wide range of services. To help you choose the best MSP software for your business, Forbes Advisor evaluated the top providers and compiled a list of the best solutions in 2024.
The Best MSP Software of 2024
Methodology
To come up with the best MSP software, Forbes Advisor considered dozens of providers across five key categories:
- Price: Are costs reasonable? If an MSP charges a premium price, do the extra features justify the expense?
- Features: Important MSP software features include remote monitoring and management, automation, backup and disaster recovery, integrations and API.
- Ease of use: MSP software should be easy to use and intuitive. What’s the learning curve like?
- Customer support: Is help available when it’s needed? After hours?
- Customer experiences: Do marketing promises match customer experiences?
We then narrowed our list down to the nine best MSP software providers (in no particular order).
How To Choose MSP Software
Businesses should consider their needs when choosing MSP software. Do you need remote monitoring and management? Automation? Backup and disaster recovery? Pricing is also an important consideration. MSP software providers generally charge a monthly fee, but the price can vary depending on the features you need.
Another thing to keep in mind is that MSP software is complex. You’ll likely need some training to use it effectively. Make sure the provider you choose offers adequate customer support, onboarding and documentation.
Frequently Asked Questions
What is MSP software?
MSP stands for managed service provider. MSP software is a type of software that helps businesses manage their IT infrastructure.
How much does MSP software cost?
Generally, MSP software providers charge a monthly fee but the price can vary depending on the features you need. Typically, this fee is charged per user, per month.
What are the benefits of MSP software?
MSP software can help businesses save time and money by automating tasks, such as patch management and monitoring. It can also help businesses keep their data safe by backing it up and providing disaster recovery options.
How do managed services work?
The business area that you have outsourced typically is managed by the MSP using SaaS. The application creates users with requisite permissions, and they can use the application as if it were running in-house.