How To Help You Stay Safe With Cash App

Cash App is one of the most widely used and convenient digital payment options available. As with any online platform that deals with users’ money, safety and security are paramount. Cash App has implemented comprehensive fraud and security protections and is Payment Card Industry Data Security Standard (PCI-DSS) Level 1 compliant, the highest level. The company invests heavily in security, but still there are other steps you can take to ensure your personal information and cash are safe when using the app.

Enable Cash App’s Security Lock Setting

Enabling the Security Lock setting ensures that every Cash App payment requires your passcode. This essential feature provides an added layer of security for your account, preventing unauthorized access and utilization of your funds. To enable the Security Lock setting on your Cash App account, open Cash App on your mobile device and tap the profile icon. Next, scroll down to find the “Security & Privacy” section and tap it. Finally, toggle on the Security Lock setting and enter your PIN, or use Touch ID or Face ID.

Password-Protect Your Mobile Device

Protecting your mobile device with a strong password protects all of the applications on it—including Cash App. If your device falls into the wrong hands, this password protection adds an additional barrier, preventing unauthorized users from accessing your Cash App account and personal financial information. It’s an essential layer of security that reduces the risk of your funds and personal details being compromised. Try to make the passcode complex and not easily guessable.

Log Out of Untrusted Devices

Cash App protects users by sending a one-time-use login code each time you sign in to your account. However, failing to log out of your account when using a shared device can leave your personal information and cash in the hands of fraudsters. Make it a habit to log out of any device you do not consider trusted, and only sign in when necessary to protect your account and safeguard your finances.

Enable Two-Factor Authentication for Your Email

When two-factor authentication (2FA) is activated, it requires an additional layer of verification beyond just your password. Even if someone knows your password, they cannot access your account without the second verification step (typically a code sent to your mobile device). This makes it significantly harder for potential scammers or hackers to breach your account through your email, offering an additional layer of security to your personal information and funds.

Only Discuss Your Account With Trusted Parties

Further protect your email communications, login credentials and cash by only discussing your Cash App account with trusted parties. Never give out your login details or passcode to anyone, and be wary of phishing schemes that try to steal your information by pretending to be Cash App representatives.

Official Cash App communications will only come from the email domains @square.com, @squareup.com or @cash.app. Moreover, these communications will only contain links to websites at square.com, squareup.com, cash.app or cash.me. Only discuss your account with those you trust, and never disclose sensitive information such as your Social Security number or credit card numbers.

Don’t Share Your Personal Information

Scammers use fraudulent tactics to trick users into disclosing their personal information, which they can use to access users’ accounts and funds. Sharing personal information can lead to risks and potential safety threats while using Cash App. Cash App Support will never ask you to provide your sign-in code, PIN, Social Security number or other sensitive information.

Moreover, Cash App never requires users to send payments, make purchases, download any application for “remote access” or complete a “test” transaction. These are all fraudulent tactics that scammers employ to trick users into giving them access to their accounts. Therefore, it’s crucial to be cautious and never disclose sensitive information to anyone, including Cash App Support.

Verify Recipient Information Before Sending Payment

When using Cash App, it’s essential to verify the recipient information before sending any payments. This helps ensure that the payment goes to the intended recipient and can reduce the chances of fraudulent activity or mistakes. To verify recipient information, double-check the recipient’s name and payment tag (if applicable).

Also confirm the recipient’s phone number or email address and any other necessary information, such as the recipient’s billing address or bank account details. You can also view the recipient’s profile and transaction history, providing additional insight into the recipient’s credibility.

Cash App also encourages everyone 18 years and older to attempt identity verification.

Users who don’t verify their identity have limited access to Cash App features, such as a lifetime Send/Receive limit of $1500 and Cash Out.

In order to attempt identity verification, Cash App will ask a user to provide their legal name, date of birth, Social Security number and, sometimes, their address. It may also ask for a selfie, a valid government-issued ID, as well as information related to the user’s source of funds or income. Identity verification information provided is securely encrypted, according to Cash App.

Be Wary of Scams and Phishing Attempts

As with other apps, exercise caution and be vigilant when using Cash App to prevent falling prey to scams and phishing attempts. Scammers continue to develop new tactics to exploit innocent users, often creating a false sense of security to trick people into sharing their personal information or transferring money. Common scams and phishing attempts include cash-flipping, puppy and pet deposit scams, fraudulent customer support and apartment/home rental scams.

Cash App recommends these five things to help you avoid scams:

1. Turn on notifications and enable Security Lock to keep your account more secure.
2. Keep your information safe. Never provide sensitive information to anyone.
3. Verify and double-check all recipient information before sending any payment to confirm you are sending money to the correct person.
4. Don’t send money to someone promising you something in the future.
5. Don’t send money to a love interest you haven’t met in person.