Aloha POS Review 2024: Features, Pricing And More

• Aloha POS is a restaurant point-of-sale (POS) system that helps streamline operations and improve profitability for restaurants
• It offers a suite of cloud-based applications for reporting, analytics, online ordering and labor management
• Aloha POS also provides specialized hardware and software, including touchscreen terminals and mobile devices, along with on-site training and support from experienced professionals

Pros

One of the biggest advantages of Aloha POS is its comprehensive suite of cloud-based applications. With features for reporting, analytics, online ordering and labor management, among others, restaurants can easily manage all aspects of their operations from a single platform.

Aloha POS is also known for its specialized hardware and software designed specifically for the unique needs of restaurants. This includes touchscreen terminals, kitchen display systems and mobile devices that make it easy to enter and manage orders.

Another pro is Aloha POS’s team of experienced professionals who provide on-site training and support. This ensures that restaurants can maximize the benefits of the software and hardware and address any issues that may arise.

Cons

One potential downside of Aloha POS is that it may be too complex or expensive for small restaurants or startups. Some users may find the range of features overwhelming or unnecessary, while others may be put off by the initial investment required to implement the system.

Another possible negative is that Aloha POS’s reliance on cloud-based technology may lead to connectivity issues or downtime. While Aloha POS has redundancy measures in place to prevent this, it’s still a risk that restaurants should be aware of.

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Price starts at

$14.95 per month (plus hardware)

Free trial

90 days

Key features

Versatile POS, invoicing, employee management

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Aloha POS is a restaurant management system that offers a complete solution to streamline restaurant operations and improve profitability. It offers a variety of cloud-based applications designed specifically for restaurants. These applications cover all aspects of restaurant management, including reporting, analytics, online ordering and labor management. By using these applications, restaurants can manage their operations from anywhere and at any time.

In addition to cloud-based applications, Aloha POS also provides specialized hardware and software, including touch screen terminals, kitchen display systems and mobile devices. These devices make it easy to enter and manage orders, improving efficiency and accuracy. Aloha POS also provides on-site training and support from experienced professionals to ensure that restaurants can maximize the benefits of the software and hardware.

What makes Aloha POS stand out from its competitors is its unique and specialized features designed specifically for the restaurant industry. Aloha POS offers an extensive collection of cloud-based applications that cover all aspects of restaurant management, providing real-time access to data that can help improve efficiency and profitability. This feature is valuable for restaurant owners who need to manage their operations from anywhere.

Another unique and valuable feature of Aloha POS is its specialized hardware and software, including touchscreen terminals, kitchen display systems and mobile devices. These devices make it easy for restaurant staff to enter and manage orders, improving accuracy and efficiency.

Perhaps its most unique feature is how Aloha POS provides on-site training and support from experienced professionals who are former restaurant and hotel professionals. This helps ensure that restaurants get the most out of the software and hardware. Additionally, it provides restaurants with the peace of mind that they have the support they need to manage their operations effectively.

Cloud-Based Applications

One of the core features of Aloha POS is its full suite of cloud-based applications. These applications are specifically designed for the restaurant industry, offering features such as reporting, analytics, online ordering and labor management. By providing real-time access to this data, restaurant owners and managers can make informed decisions that improve efficiency and profitability. Cloud-based access is particularly valuable for restaurants looking to manage their operations remotely, providing a single platform to streamline operations and improve communication.

Hardware and Software

Aloha POS provides specialized hardware and software that is designed specifically for the unique needs of restaurants. This includes touchscreen terminals, kitchen display systems and mobile devices that make it easy for staff to enter and manage orders. The hardware and software are fully integrated with the cloud-based applications, providing restaurants with a seamless and streamlined solution. By using specialized hardware and software, restaurants can improve accuracy, speed and efficiency in their operations, leading to better customer experiences and increased profitability.

On-Site Training and Support

Aloha POS’s on-site training and support is provided by experienced professionals who are former restaurant and hotel professionals. This unique feature ensures that restaurants can maximize the benefits of the software and hardware and address any issues that may arise. With personalized training and support, restaurant owners and staff can gain confidence and expertise in using Aloha POS’s features, leading to improved efficiency and profitability. Additionally, the on-site support provides peace of mind for restaurants, knowing that they have the resources they need to manage their operations effectively.

Aloha POS provides a comprehensive and personalized onboarding process for new restaurants. The process typically begins with a demo to showcase the features and capabilities of the system. Following the demo, Aloha POS will work with the restaurant to assess its needs and determine the best hardware and software solutions for the operation.

Once the needs assessment is complete, Aloha POS provides a customized installation and configuration plan to ensure a smooth transition to the new system. The installation process often includes on-site training and support for restaurant staff, including best practices for optimizing restaurant operations. The goal of the training is to ensure that restaurant staff are comfortable using the new system and can maximize its benefits.

Aloha POS is designed with user-friendliness in mind, making it relatively easy for restaurant staff to learn and use. The touchscreen interface is intuitive and streamlined, with visual prompts and clear instructions for staff to follow. This helps minimize the time needed for staff training and reduces the likelihood of errors.

One of the standout features of Aloha POS is its ability to customize the user interface to meet the specific needs of a restaurant. This means that staff can easily access the features and functions that are most relevant to their role, reducing clutter and simplifying the interface. Aloha POS provides real-time data and analytics, allowing staff to make informed decisions that improve efficiency and customer experiences.

However, some users may find that Aloha POS’s extensive feature set can be overwhelming at first, and may require some time to fully understand and master. Occasional software updates may cause minor disruptions to restaurant operations. Nonetheless, Aloha POS’s intuitive design and customizable interface make it a user-friendly option for restaurants looking to improve their operations and customer experiences.

Aloha POS takes security seriously and offers multiple layers of protection to keep restaurant data safe. The system complies with the Payment Card Industry Data Security Standards (PCI-DSS), ensuring that sensitive payment information is protected. Additionally, Aloha POS offers plenty of security features, including user authentication, access control and encryption, to minimize the risk of data breaches.

Aloha POS’s security features compare favorably to other POS systems on the market. The system is constantly monitored for potential security threats, and Aloha POS’s security protocols are regularly updated to ensure the highest level of protection. Additionally, Aloha POS’s support team is available to help address any security concerns or issues that may arise.

One potential concern with Aloha POS, as with any POS system, is the risk of employee theft or fraud. However, Aloha POS offers features such as real-time reporting and transaction tracking to help restaurant owners and managers monitor employee activities and identify any potential issues.

NCR VOYIX, the owner of Aloha POS, provides multiple options for training staff, including in-person and online training, and a self-serve knowledge base. Support and customer care for both software and hardware are included in every subscription, providing access to industry experts 24/7. NCR VOYIX also offers a management app that users can use to reach out to support if any issues arise.

With Aloha POS, restaurants can offer customers the convenience of online ordering, allowing them to place orders for pickup or delivery from the comfort of their own homes.

Aloha POS includes a built-in loyalty program that rewards customers for repeat business. Restaurant owners can customize the program to fit their needs and offer discounts, promotions and other incentives to encourage customer loyalty.

Aloha POS offers a robust set of reporting and analytics tools that provide insights into restaurant operations and performance. Owners and managers can track sales, inventory, labor costs and more to identify areas for improvement and optimize profitability.

Aloha POS offers support for multiple languages, making it an ideal choice for restaurants with diverse staff and customer bases.

With Aloha POS’s mobile payment solutions, restaurants can provide a contactless payment experience that puts the power in the hands of the customer. These solutions offer QR code and text message-based payment options for both curbside pickup and dine-in at restaurants.

Aloha Mobile Pay allows customers to scan, pay and go with ease. Guests can pay and tip using their own devices, reducing the need to hand credit cards to servers or touch payment devices. Additionally, the use of contactless payment can speed up service during peak times and increase tips for staff. The Aloha Mobile Pay system also offers added security through CVV verification and Address Verification Service, reducing the risk of credit card fraud.

Aloha POS’s mobile payment solutions also offer a ton of features, including QR code payments, text-to-pay, digital receipts, saved credit cards, loyalty and stored values and a branded UI. These features enable restaurants to customize the payment experience to their brand while collecting valuable customer information.

	Aloha POS	Square POS	Shopify POS	eHopper POS
Forbes Advisor Rating
Starting price	Free; Custom-quoted paid plans	No monthly fee, only pay transaction fees	$29 per month (billed annually)	Free; $29.99 per month
Transaction fees	Reportedly costs 2.6% plus 10¢ per swipe or 3.5% plus 15¢ per manually entered transactions	2.9% plus 30¢ per transaction	2.9% plus 30¢ online or 2.7% plus 0¢ in person	0% to 2.5% plus 10¢ per swipe
Best for	Restaurants	Businesses on a budget	Omnichannel retailers	Integrations
Learn More	Via partner site	Via partner site	Read Shopify POS Review	Read eHopper POS Review
Read Reviews	—	Read Square POS Review	Read Shopify POS Review	Read eHopper POS Review

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Aloha POS is a well-rounded POS system, though it’s specific for restaurants. Its parent company, NCR VOYIX, offers a retail POS system, but not under the Aloha name. Each of its competitors in this lineup provides upfront pricing, whereas we had to dig to find Aloha’s pricing, and could only find starting pricing for its cloud plans.

Aloha POS vs. Square POS

Aloha POS offers a comprehensive solution for restaurants, while Square POS caters more towards businesses on a budget. Aloha POS offers a more robust set of features for restaurant management, including table and seat management, bar tab management and tip sharing. In contrast, Square POS offers a simpler, more streamlined interface that is better suited for businesses with simpler needs.

Aloha POS vs. Shopify POS

Shopify POS is a retail-focused POS system that offers a host of features for managing inventory, sales and customer data. While Aloha POS offers some inventory management features, Shopify POS provides a more extensive suite of tools for managing retail operations. Additionally, Shopify POS integrates with a wide variety of third-party apps and services, making it a more flexible solution for businesses with complex needs.

Aloha POS vs. eHopper

With a free plan, eHopper POS is an attractive option for businesses on a tight budget. However, Aloha POS provides a more comprehensive set of features, including table and seat management, bar tab management and more. Additionally, Aloha POS offers 24/7 customer support, while eHopper POS support is limited.

Featured Partner

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1

Clover

Price starts at

$14.95 per month (plus hardware)

Free trial

90 days

Key features

Versatile POS, invoicing, employee management

1

Clover

Learn More

On Clover's Website

Aloha POS is an ideal solution for restaurants of all sizes, whether you are running a small bistro or a large chain. The software is specifically designed for the foodservice industry, providing a comprehensive suite of features for managing all aspects of restaurant operations. From table and seat management to bar tab management and tip sharing, Aloha POS offers the tools that restaurant owners and managers need to streamline operations and improve the customer experience.