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Website Builders Methodology

At Forbes Advisor, our team of experts selects and tests website builders across 45 key metrics that matter most to small businesses. This includes everything from the availability of must-have features and value for price to ease of use and customer support quality based on firsthand experience. We analyze dozens of the leading platforms and together with our experts’ experience through hands-on testing, we determine which are the best website builders for a variety of business types and use cases.

The Forbes Advisor Small Business Philosophy

Forbes Advisor Small Business helps small businesses of all kinds make the best decisions for their growth and success. We strive to help entrepreneurs across industries make sense of complex products, services and concepts so that they can make the best choices and focus on growing their businesses.

We may earn a commission from select partner links on Forbes Advisor. However, the compensation we receive does not influence our editorial decisions, nor does it impact our product recommendations or any advice we offer in our content.

How Forbes Advisor Rates Website Builders

To determine the best website builders for small businesses, Forbes Advisor analyzed over two dozen providers in the space across five primary categories, for a total of 45 different metrics. These were then weighted to favor features that small business owners find valuable in a website builder—whether that’s budget-strapped businesses seeking the best free website builder or online retailers looking for the best e-commerce platform.

Factors Considered When Evaluating Website Builders


General Website Builder Features

Our general features category encompasses all of the core features that businesses need to easily build a professional website. For example, this includes factors such as whether or not the provider offers a large library of pre-built templates, if it has a drag-and-drop site editor, offers unlimited storage and bandwidth, has e-commerce capabilities, built-in site analytics, built-in security features, social media integrations, and provides backup and restoration services. This category also considers the inclusion of extras such as a free domain name and SSL certificate.

Storage and Bandwidth Limits

Many website builders include web hosting as part of their service, eliminating the need to purchase a web hosting plan from a third-party provider and manually connect it to your content management system (CMS). Two major components of web hosting are storage and bandwidth.

  • Storage is basically how much data your site can contain. So, if your storage limit is low, you may not be able to have large image galleries or videos or numerous web pages, and in doing so, you will likely slow down your site speed considerably. Therefore, storage is an important element to consider.
  • Bandwidth is the amount of traffic your website can handle. A popular business with a large number of site visitors will need a high bandwidth.

Together, these two factors play a key role in your site’s general performance. For that reason, we reviewed storage and bandwidth limits for each provider, across all of their plans, giving preference to those that provided higher limits.

Drag-and-Drop Site Editor

The purpose of a site builder is to make the process of building and maintaining a website easy—even for the pure beginner. One of the ways in which a website builder achieves a high degree of ease of use is through its site editor—or more specifically, a drag-and-drop editor. While nearly all of the leading website builders include this feature, the degree to which a site builder is user-friendly varies greatly and not all offer a true drag-and-drop editor. Instead, some employ content blocks where users can select certain types of content (or “blocks”) to add to designated areas of a web page.

While the block-style editors can help those with no web design experience build a clean website, it is much more limiting for more experienced users who are looking for more customization capabilities. For this reason, we personally tested the site editors of each website builder and allocated more points to those with a true drag-and-drop editor.

Drag-and-drop Website Builder Example

Pre-Built Template Library

Templates take the guesswork out of designing a website, making them a critical part of the website building process for web design beginners. When determining our rankings, we consider the number of templates available, variety of templates in terms of both design and use cases (e.g., service providers that accept online bookings or online retailers selling products), the template quality and the ability to swap out templates without losing content. Templates save users a tremendous amount of time and can make all the difference in creating a site that not only looks the way you would like it to look, but also has all the functionalities you need.

Squarespace Template Library

E-Commerce Capabilities

In order to further determine how robust a provider is, we considered each provider’s e-commerce capabilities. Part of this consideration included the starting price to accept online payments, as well as which types of goods can be sold. For example, e-commerce means more than selling physical goods. It also includes selling digital goods, such as downloadable content, services and subscriptions that require the ability to set up recurring payments. Though not every business will be looking to sell online, it is good to consider which offer the online selling tools you might later need as your business grows.

Weebly Ecommerce

Extras and Inclusions

Part of the reason why users opt for a website builder is because they generally include everything needed to build a website. However, not all site builders offer the same inclusions, so we considered not only pricing and features, but also which extras a provider offers. For example, this metric includes whether or not plans include a free domain name, a free SSL certificate and more. These extra features not only help users save money, but more importantly, they help make the process of building a website easier—which influences the user experience and overall quality of the provider.


Expert Score (Hands-On Testing)

To quantify soft—but crucial—metrics, such as ease of use, popularity, value for price and feature quality, we included our expert score, which is based on our own firsthand experience building websites using these website builders. This includes building basic business websites as well as online stores, directories, online courses and membership sites. This helps us to provide a deeper degree of insight for users with information that you cannot necessarily obtain without using the platforms. This helps further inform our overall scoring and rankings.

Unique Features

To nod to the fact that every business has different needs when it comes to the best website builder, we also included a variety of additional features to account for a variety of different needs and use cases. For example, this category analyzes the availability of SEO, blogging and email marketing tools. It factored in the option to add custom code and to integrate with major dropshipping suppliers. It also considered the availability of various functionalities, such as the ability to sell online courses, digital downloads, subscriptions and accept online appointments and reservations.

Pricing

Pricing, or more aptly, value for price is a crucial component of determining the best website builders. While the average provider in the space offers plans in the ballpark of $10 to $30 per month, there are a number of nuances that can make a difference to users. For example, in addition to the monthly fee, we considered whether or not providers offered commitment-free plans with month-to-month pricing, as opposed to annual billing.
 
We also factored in the availability of free plans, free trials and the length of free trials, as well as whether or not providers offered any sort of money-back guarantee. Together, these metrics provide a broader picture of price and what a user faces when getting started—and growing—with these website builders.

Third-Party User Reviews

To gain a better understanding of what hundreds—if not thousands—of other users have experienced and encountered when using these different website builders, we analyzed third-party reviews from reputable platforms, such as G2 and Capterra. To gauge user satisfaction and product quality, we not only considered the average rating, but the number of reviewers to ensure that we have full optics on any given provider.

Wix SEO Tools

Star Rating Methodology for Best Website Builders Lists

What we outline above shows how we test and rank website builders for the general article, but there’s nuance we also want to address through more niche lists. The Forbes Advisor staff changes the weight of some factors to help you find the most affordable website builder or the best for blogging, for example.

Best Website Builders

Read more: See our full list of Best Website Builders

Best Blogging Platforms

Read more: See our full list of Best Blogging Platforms

Cheapest Website Builders

Read more: See our full list of Cheapest Website Builders

Best Free Website Builders

Read more: See our full list of Best Free Website Builders

Meet Our Team

  • Staff Reviewer
  • Staff Reviewer
  • SMB Editors
Kelly Main

Kelly Main

Staff Reviewer

Kelly Main is a Marketing Editor and Writer specializing in digital marketing, online advertising and web design and development. Before joining the team, she was a Content Producer at Fit Small Business where she served as an editor and strategist covering small business marketing content. She is a former Google Tech Entrepreneur and she holds an MSc in International Marketing from Edinburgh Napier University. Additionally, she is a Columnist at Inc. Magazine.

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