Ooma and magicJack are two leading business phone systems. While the two are seemingly similar, they have some key differences. Both are solid voice-over-internet-protocol (VoIP) platforms, but the right fit for you will boil down to your preferences and most desired features. In this comprehensive guide, we’ll compare Ooma vs. magicJack, so you can decide which of the two affordable systems is right for you.
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magicJack For Business vs. Ooma Office: At a Glance
In terms of price, magicJack comes out on top as the more cost-effective option with plans starting at just $15.99 per line, per month, compared to Ooma’s $19.95 per user, per month option. However, Ooma Office is a better value for teams due to its more expansive feature set and management functionality.
Both services allow unlimited domestic and Canadian calls, with magicJack offering free unlimited calling worldwide to other magicJack users. Ooma Office comes out on top with various features that include video conferencing and integrations into popular business platforms. This makes Ooma a comprehensive business unified communications system. The magicJack service doesn’t go beyond a phone line, limiting how it can be used effectively by a small business.
Ooma
Starting Price
$19.95 per user, per month
Voice Mail to Text
Yes
Toll-Free Numbers
Yes
$19.95 per user, per month
Yes
Yes
Ooma’s business plans start at $19.95 per user per month. These plans go beyond the free program that allows one line with the Ooma Telo device. There are 35 features immediately unlocked with an Ooma plan, including a mobile app, virtual receptionist and transfer music. Users can perform extension dialing, messaging and call recording for training purposes within the unified communications system. The more expensive plans come with more robust features, including advanced integrations with CMS platforms and whisper solutions.
- More affordable for two or more lines
- Call recording
- Enhanced call quality control
- Top-notch customer service
- Mobile app doesn’t have 911 service
- Pricing plans aren’t straightforward
- Hardware purchase required for free plan
magicJack For Business
Starting Price
$15.99 per month, per line
(with annual billing)
Voice Mail to Text
No
Toll-Free Numbers
Yes
$15.99 per month, per line
(with annual billing)
No
Yes
The magicJack system is a phone line–and more. It has robust call zones, making unlimited calls free worldwide for magicJack users. The magicJack for Business plan allows you to have a bigger business solution for $15.99 per line per month. While the lines are connected to each other, the system offers none of the integrations that other providers have. You’re allowed to port your existing phone number for a $19.95 fee, but magicJack has no long-term service contracts.
- Inexpensive
- Unlimited domestic calls
- Free conference calling number
- Not scalable
- No video conference
- No integrations
How Ooma Office and magicJack For Business Stack Up
| Ooma Office | magicJack | |
|---|---|---|
|
Unlimited Domestic Calls
|
Yes
|
Yes
|
|
Team Messaging
|
Yes
|
No
|
|
Video Conferencing
|
Office Pro, Enterprise and Enterprise Call Center plans
|
No video conferencing
|
|
Integrations
|
Yes
|
None
|
|
Uptime Service Level Agreement
|
No
|
99.99%
|
|
Customer Support
|
24/7 phone support
|
24/7 phone support
|
When you look at the two providers side by side, Ooma Office comes out on top as being a solution for a small business, whereas magicJack might be a better fit for smaller teams with limited budgets. Although magicJack does allow you to get vanity or custom phone numbers for a fee. Ooma starts to widen the gap between it and magicJack when it comes to video conferencing, allowing it with its higher-tier plans. At the same time, magicJack has no video conferencing solution or team messaging. However, magicJack does stand above Ooma with an uptime guarantee of 99.99% of the time with its business solution. Ooma has no such guarantee.
Bottom Line
If you’re looking for a robust unified communications system, Ooma Office will be the better option over magicJack. Ooma can grow with your team, incorporating extension monitoring and call recording capabilities. Meanwhile, magicJack is little more than a business phone line with no integrations or team communication capabilities, making it a good option for smaller teams with simpler needs.
Frequently Asked Questions (FAQs)
What features do VoIP services offer?
The most basic VoIP services include unlimited calling and voice mail, while more advanced features include visual voice mail, call forwarding, toll-free numbers and CRM integrations. Learn more about the most useful VoIP features.
What is the downside of magicJack?
The service requires high-speed internet and lacks many of the collaborative tools available through other VoIP competitors. Also, magicJack is only available to U.S.-based customers. Read our review to learn more about magicJack.
What's better than Ooma?
Hundreds of VoIP providers exist, each with its own features and pricing, so the options that are better depend on your company’s specific needs. Matching your unique needs with the most suitable service can be challenging, so we created a guide to the best VoIP services on the market.
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