Convoso Review 2024: Pricing, Pros & Cons

Convoso is a call center software that focuses on lead generation and outbound calling. Convoso offers many features that are adaptable to the needs of your specific business and make it easier for agents to reach out to and conduct conversations with potential customers more efficiently.

Through technological features including the ability to reduce the chances of calls being flagged as “Scam Likely,” Convoso is able to help businesses boost their contact rate and increase sales. According to Convoso, the software improves contact rates by at least 30 percent for more of their customers.

Convoso offers custom pricing, so you’ll have to call the Convoso sales team for a quote. However, the company charges either on a per-seat or per-minute basis. Each team receives an individualized package depending on the team size and the features you plan to use.

Here are the main features Convoso offers:

• Power dialer: This feature will select a new contact immediately after the previous call ends. This will increase the number of contacts you can reach and minimize waiting time.
• Predictive dialer: The predictive dialer uses algorithms to connect agents to more live conversations so that your agents can spend more time on the phone with prospective customers and less time waiting for someone to pick up.
• Preview dialer: This feature lets agents review information about customers before making the call, letting agents personalize their calls and strengthen the connection they build with customers.
• Progressive dialer: Progressive dialer will dial phone numbers automatically after a set number of seconds or minutes. This will keep the dial rate high but still enable agents to review information about customers before speaking with them.
• AI-powered Intelligent Virtual Agent: This feature allows you to reach more potential customers through natural language programming (NLP), machine learning (ML) and advanced speech recognition (ASR). The drag-and-drop interface does not require code and enables you to scale conversations that are both simple and complex. The Intelligent Virtual Agent will continually improve with more customer data, such as comments and questions.

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Users noted that Convoso is particularly helpful during the onboarding service and that their customer service was easy to reach. Convoso’s open application programming interface (API) makes integrations easy.

Some users reported that the cost of Convoso is higher than other call center software that focuses on sales. Convoso offers many additional advanced features, but users noted these can significantly increase the total cost of the service.

Keep in mind that Convoso enables you to call from a United States or toll-free number. If your business is international and you want to be making local calls to countries outside of the U.S., you’ll be better off with another software.

Call center software can take time to set up and learn how to navigate, so it’s a good idea to research options beforehand and choose the company that best suits your needs. We’ve compared Convoso and some of its main features with its competitors to assist your search.

Convoso is best suited for outbound calls while RingCentral Contact Center and Channels are better suited as customer service platforms that require both inbound and outbound calling capabilities. Convoso does not offer free trials but does offer live demos. RingCentral Contact Center offers a short trial of 50 minutes free for domestic calls, and Channels offers both a seven-day free trial for the paid plan and a free forever plan.

The three companies differ in the features they provide. While RingCentral and Channels both offer international numbers, Convoso does not. Only RingCentral offers the ability for customers to request a callback, although this is a feature for inbound calls rather than outbound calls. Convoso and RingCentral both excel in AI technology.

The best software for your company will depend on your needs. RingCentral is best for inbound and outbound calls while Convoso is best suited for lead generation and sales as opposed to customer service. Channels is a great option for low-cost call center software with a free version.

Many of the top call center software, such as RingCentral Contact Center and Channels, are focused on both inbound and outbound calls. Convoso differs in that it focuses on sales and lead generation.

If you plan to use call center software mainly for outbound calls and sales, Convoso is a great choice. The specific features this company offers will help your business reach out to potential customers more efficiently and effectively, hopefully increasing your bottom line. Meanwhile, if you’re seeing a call center that focuses on both inbound and outbound calls, consider some of the options on our list of the best call center software of 2024.