ICICI Lombard Car Insurance Review

ICICI Lombard offers consumers car insurance policies that can help them save money when their car is damaged in an accident or natural calamity and against theft or burglary. The company’s car insurance policies cover third party liabilities such as damage to another self or their property in an accident as well.

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ICICI Lombard Car Insurance

4.0

Our star ratings are based on a range of criteria and are determined solely by our editorial team. See our methodology for more information.

Zero Depreciation

Available

Third Party Cover

Available

Emergency Assistance

Available (Based on plan taken)

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On ICICI's secure website

Zero Depreciation

Available

Third Party Cover

Available

Emergency Assistance

Available (Based on plan taken)

Pros & Cons

• InstaSpect, the live video inspection feature, for instant inspection and claims settlement.
• Optional personal accident cover of INR 2 lakh for co-passenger.

• Add-on options are limited.
• Types of policies available can be varied in line with changing times.

Among key features of an ICICI Lombard car insurance include:

• A network of 4800+ cashless garages.
• Coverage against damages due to accidents or natural calamities, in case your car is stolen and cannot be recovered and in case of damage due to terrorist activities.
• Easy policy renewal process.
• A set of certified workshops that provide digital surveys for speedy claim processing.
• Six add-ons to choose from.
• Coverage for natural disasters like earthquakes, floods, fires and storms.
• No claim bonus of up to 50%.
• Instant claim settlement via InstaSpect, which is a live video inspection feature on the ICICI Lombard’s Insure app that helps the user register their claim instantly and get connected with a claims manager who assists with inspection of your vehicle over a video call.
• INR 15 lakh coverage for injuries to the registered owner driver while traveling in the car or getting in or off the car. An optional personal accident cover of INR 2 lakh is available for co-passengers at an extra premium.

Irrespective of which plan is taken under ICICI Lombard car insurance, the insurer does not cover certain damages. These include:

• The car’s wear and tear or aging.
• Damages while driving under the influence of intoxicants such as drugs or alcohol.
• Mechanical or electrical breakdown.
• Damages while driving without a valid license.
• Loss or damage due to war, mutiny or nuclear risk.

The ICICI Lombard car insurance offers add-ons for an additional premium that provide specific kinds of coverage. These include:

Roadside assistance cover

It is aimed at assistance in case your car breaks down or you meet with an accident. Services such as towing to network garage, battery jumpstart, minor repairs, on-call support and taxi benefits are offered via this add-on.

Engine protect cover

This is used to cover repair or replacement charges for a damaged engine; useful for those who reside in a flood-prone area or own an expensive car.

Consumables protect cover

This cover is meant to pay for repair or replacement of consumables such as nuts and bolts, screws, bearings, distilled water, engine oil, oil filter, fuel filter and brake oil along with washers, grease, lubricant and A/C gas.

Zero depreciation cover

This cover helps in coverage related to parts of your car that depreciate in value with time. When you raise a claim, this cover helps you claim the cost that is set aside on account of depreciation of your car’s parts due to aging.

Garage cash cover

This cover assists in providing a daily allowance for alternate travel while your car is repaired at the garage. The amount spent on using a taxi service or an auto is compensated when you use this add-on.

Loss of personal belongings cover

This add-on helps cover loss or damage to personal belongings such as laptop, phone and clothes in your car.

ICICI Lombard offers three kinds of car insurance policies:

Third party car insurance

This is mandated by the Indian government and every car plying on the road has to be insured by at least this kind of insurance. This policy gives the consumer protection against legal liabilities arising out of an accident upon injury to a third party or damages to surrounding property.

Comprehensive or package insurance

A comprehensive car insurance policy protects the consumer from costs arising from damages to a third party and damages to your car. This policy type also offers financial assistance against car theft and damages caused by fire, burglary and natural disasters.

Stand-alone own-damage car insurance

This policy is used to protect the consumer from any accidental damages to their own car. This damage could be due to natural disasters like earthquake, flood, cyclone and landslide, or due to manmade disasters like theft, burglary, riot or strike.

An already active third-party insurance is a must to be able to get this policy.

You can readily purchase an ICICI Lombard car policy online:

• Add your car registration number along with contact details on the ICICI Lombard insurance website.
• Choose a cover and the add-ons of your preference.
• Check the instant premium figure generated and click on “get” policy.

Users can instantly renew their car insurance policy online without any paperwork by following these steps:

• Visit the website and click on the car insurance renewal page.
• Add your details such as your mobile number, car registration number and the policy number.
• Make the payment for your policy online and you will have your policy renewed.

The list of documents needed includes:

• Original claim form with NEFT mandate form (only for non cashless cases NEFT payments)
• Copy of registration certificate for those with a new vehicle, purchased less than three months ago
• If registration certificate is not available, tax receipts and vehicle purchase invoice
• Copy of driving license of the person driving the vehicle at the time of accident
• Copy of your insurance policy
• Certified copy of one officially valid document and PAN Card or your Form 60
• First information report (FIR) or a police report depending on the type of your loss
• The garage estimate for repairs and the repair invoice
• Canceled cheque in case of non-cashless settlement

You can raise a claim by visiting the ICICI website or calling the company’s customer service. To make an e-claim, you can lodge a claim request on the ICICI Lombard website or on its app, Insure. The app allows the consumer to use a feature called InstaSpect, which enables a live video inspection of your claim for quick approvals by a claims manager over a video call. As soon as the survey is complete, the consumer can expect approval in a short time.

The policyholder is expected to provide details such as the below at the time of raising a claim:

• The number of the other vehicle involved in the accident, if any.
• Any witnesses’ details such as their names and contact details
• Contact ICICI Lombard’s toll-free number and get your claim number or reference number. The consumer can also send a message on a designated number to receive a call from a call center representative who will provide details of the documents required for the claims process and details of the company’s preferred cashless garage.
• File an FIR at the police station in case of third party property damage or bodily injury, theft, loss of key and other accidents.
• Take the vehicle to the suggested garage or workshop
• Our Customer Service Manager (CSM) will contact you within 24 hours of registering the claim and provide an estimate for the repairs of your vehicle and give approval after assessment.
• ICICI Lombard will directly pay the garage for the repairs for the amount your policy permits.
• The balance amount that has to be paid by you in line with the policy’s terms and conditions.

The ICICI Lombard car insurance was reviewed on the basis of five main factors:

• Ease of Access: 10%
• Insurance Coverage: 30%
• Claims Process: 30%
• Premium Payment Options: 20%
• Insurance Options: 10%