Jobber Review 2024: Features, Pros & Cons

Jobber is a software company that develops field service management software. The company is based in Edmonton, Alberta, and was established by Sam Pillar and Forrest Zeisler in 2011.

Its basic features include:

• Driving-route generation for employees
• Invoicing
• Online payment processing
• Reporting and analytics tools to monitor key performance indicators (KPIs)
• Branded quote generation and automatic follow-ups through email or short message service (SMS)
• Comprehensive dashboard to Identify team progress, company activity and recommended actions
• Third-party integrations with popular apps, such as QuickBooks, Stripe, Zapier and Mailchimp

Pros

Jobber has a lot going for it, thanks to a solid commitment to making business management easy. Users can dispatch crews, create on-brand quotes, send notifications, deliver appointment reminders and more to improve customer experience.

On top of this, one-click route optimization lets you identify the most productive route and eliminate hours of manual planning. You can automate reminders, payments and follow-ups to save time and reduce administrative tasks.

Cons

Although Jobber has most of the basics, it could be better. Its inventory management feature is only a plug-in on its premium plans. Also, it doesn’t have features for contract management. The Core plan does not offer GPS tracking, in-app customer communication, online booking and marketing tools, but it is available in more expensive plans.

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Salesforce

Scale field operations

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Optimise scheduling and dispatch

Yes

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Jobber

Schedule management

Yes

GPS tracking

Additional cost

Dispatching features

Yes

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Jobber

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On Jobber's Website

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Housecall Pro

Schedule management

Yes

GPS tracking

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Dispatching features

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Jobber has a centralized customer database that lets you store and manage client information, including contact details, service history and communication logs. Over the scheduling dashboard, you can view your team’s availability and assign jobs to technicians or contractors.

The client hub lets customers request work, review jobs, approve quotes, send payments and refer their friends.

Here are the key features of Jobber field service management software.

Schedule Management

Once customers book, Jobber lets you choose a time slot based on your team’s availability and preferences. To keep clients up-to-date, you can send automated reminders to send advanced notice for their appointment.

Thanks to its calendar management capabilities, you can get a complete overview of bookings based on day, map, list and month and week views. Also, it’s easy to personalize your schedule based on color coding and filters and reschedule jobs through its drag-and-drop capabilities.

Dispatching

Jobber lets you assign tasks based on the location of your crew. Team members can get instructions, photo attachments and job checklists each time a task is assigned. Before deployment, workers can see the quickest and most fuel-efficient route to save time and money. You can even send appointment reminders and on-my-way texts to prepare customers for the visit.

Work Order Management

Once a job is scheduled and assigned to a team member, Jobber lets you include job details, forms and checklists. It’s easy to track jobs across your workflow and set invoicing preferences for timely payments.

GPS Tracking

The GPS tracking feature offers a real-time view of the location of your field technicians when they clock in and out, complete a job or add a note about the job. By monitoring your field team’s location, you can identify the most efficient paths to job sites. That means you can even determine the direction, speed and fuel of vehicles your business owns.

Booking

After customers make a booking, Jobber can send out notifications automatically. As a business owner or manager, you can view workers available during that time slot and assign them to the job. If circumstances change, employees can receive a detailed phone notification.

Customer Management

Jobber has customer relationship management (CRM) software designed to help businesses manage and maintain client relationships in the office and while working in the field. Thanks to self-serve capabilities, team members can access the information they need to complete their work without constantly contacting the office. They can see important client details and ensure up-to-date client profiles.

On the customer side, Jobber lets clients have a personalized experience based on their profile and service history. Since contact information is stored, clients don’t have to provide the same information multiple times. Plus, their data is stored in a secure location.

Jobber is an intuitive field service management software. The product makes scheduling, client management, invoicing and daily operations relatively easy. Field technicians can access a mobile app to see their schedule and communicate with customers from anywhere. Plus, its built-in client portal and CRM systems make it possible to offer personalized service and collect payments.

	Core	Connect	Grow
Price	$49 paid annually; $69 per month paid monthly	$129 paid annually; $169 per month paid monthly	$249 paid annually; $349 per month paid monthly
Number of Users	One; add extra users for $29 per month each	One to 5; add extra users for $29 per month each	One to 15; add extra users for $29 per month each
Schedule Management	Yes	Yes	Yes
Dispatching	Yes	Yes	Yes
Work Order Management	Yes	Yes	Yes
Inventory Management	No, add-on	Yes, add-on	Yes, add-on
Contract Management	Not Available	Not Available	Not Available
GPS Tracking	No	Yes	Yes
In-app Customer Communication	No	Yes	Yes
Customer Management	Yes	Yes	Yes
Booking	No	Yes	Yes
Reporting	Yes	Yes	Yes
Mobile App	Yes	Yes	Yes
Customer Support	Phone, email, live chat and Help Center	Phone, email, live chat and Help Center	Phone, email, live chat and Help Center

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The Core Plan supports one user and the Connect Plan supports up to five users. Both plans have core features for scheduling, dispatching, work order management, customer management, reporting and the mobile app.

Its most premium option is the Grow plan, which can accommodate up to 15 users. It offers access to robust sales and marketing automation tools. Note that there’s an option to pay $29 monthly for each additional user in every plan.

Jobber features a clean and intuitive dashboard that provides a quick overview of your schedule, clients, requests, quotes, jobs and invoices. It has a straightforward interface with clearly labeled tabs and menus so users can navigate the platform without a steep learning curve.

Live chat, phone and email are the primary ways to contact a customer support team. If you want to learn more about a feature or resolve a problem, check the Help Center. Visual learners can also check its YouTube channel to find videos about navigating its mobile app and using its features.

Set-up Process

Jobber provides detailed information on account set-up through the Help Center. Administrators can adjust company settings, personal settings, branding, tax rates and payments to get their accounts up and running. There are also step-by-step processes for advanced account set-up, which include setting up templates, creating custom fields and setting up job forms. The entire process is relatively smooth.

Security Features

Jobber uses a multifaceted approach to secure client information from external threats. It employs robust encryption techniques, specifically transport layer security (TLS), to ensure data transmitted from users’ devices is consistently encrypted. Furthermore, Jobber leverages the secure infrastructure of Amazon Web Services (AWS) for data storage.

The app processes payments through trusted third-party payment processors. Recurly handles subscription payments while Stripe manages customer payments.

Jobber vs. Housecall Pro

Jobber and Housecall Pro are popular field service management software that helps service-based businesses efficiently manage their operations. If you want more than five users on Housecall Pro, you’ll have to opt for the Max plan with custom pricing. Meanwhile, Jobber lets you pay $29 for each extra user added to any plan. Since Housecall Pro does not reveal the upfront cost of its Max plan, it’s hard to determine which solution is ideal for businesses.

Both solutions have core features for booking, dispatching and payment processing. However, both platforms’ inventory management and interactive checklists are only available in its more premium options.

Jobber vs mHelpDesk

Jobber allows users to customize the software to match their specific needs. It’s easy to add custom fields, forms and automation. Meanwhile, mHelpDesk is known for its work order and inventory management features.

Both solutions have core scheduling, dispatching, customer management and reporting features. Still, mHelpDesk does not reveal the pricing plans on its website, so it’s hard to gauge which solution is more cost efficient for your business.

Jobber vs Kickserv

From a pricing perspective, Kickserv is more competitive than its competitors. Its free forever plan can accommodate two users. Paid plans begin at $47 per month (with annual billing) for five users while Jobber’s starts at $49 per month (with annual billing) for just one user.

Housecall Pro and Kickserv offer scheduling, customer management, booking, dispatching and inventory management as field service management software. Still, Jobber has lawn care chemical management, which Kickserv does not.

Jobber is best suited for a range of service-based businesses needing a solution for field service and customer relationship management. Here are the main types of businesses that Jobber is well-suited for:

• Field service businesses: Service businesses in the fields of HVAC, plumbing, electrical, landscaping or pest control can benefit significantly from Jobber’s features for scheduling, dispatching and work management.
• Businesses with mobile workforces: The solution has a dedicated mobile app that lets field technicians and business owners stay up-to-date.
• Businesses in need of financial management: Its most notable features are invoicing, automated follow-ups and integrations with popular accounting software. As a result, it’s suitable for businesses looking to manage their finances.

Jobber is a robust field service management software for businesses looking to streamline their operations. The CRM and client management portal make communicating with customers and accepting payments easy. In addition, its booking system, scheduling and dispatching tools and mobile app make it easy to organize your team.

Growing businesses can add new users to their plans easily by paying a fixed fee for every new user. Still, Even if Jobber has in-depth features, you must opt for a higher-paid plan to access its inventory management, booking and interactive checklists.