There are a lot of options out there when it comes to getting a voice-over-internet-protocol (VoIP) system. Technology has come a long way in making calls clearer and more reliable. We compare two different VoIP systems, RingCentral and Google Voice, to help you decide which is the better option to fulfill your needs.
Google Voice vs. RingCentral: At a Glance
Whereas RingCentral is the luxury sedan of VoIP services, with a ton of extras, such as more than 200 integrations, Google Voice is the basic daily driver. It gets the job done effectively but doesn’t have all the extras that some business owners would expect with a VoIP provider. As such, the pricing of both systems is quite different.
RingCentral starts with the Essentials plan at $19.99 and goes as high as $69.99 per line, per month, if you pay on a monthly basis. Google Voice has individual plans for free and business plans starting at $10 per user, per month, going as high as $30 per user, per month.
How RingCentral and Google Voice Stack Up
RingCentral | Google Voice | |
---|---|---|
Free Trial
|
Yes
|
Yes
|
Unlimited Domestic Calls
|
Yes
|
Yes
|
Team Messaging
|
Yes
|
Yes
|
Video Conferencing
|
200 participants max
|
No video conferencing
|
Integrations
|
More than 200 integrations
|
Google Workspace
|
Uptime Service Level Agreement
|
100.00%
|
99.90%
|
Customer Support
|
24/7 phone and chat support
|
24/7 phone and chat support
|
As you can see, there are a lot of similarities between RingCentral and Google Voice with some key differences. RingCentral offers a free, 15-day trial while Google Voice has one line for free that users can try. Business plans on Google Voice don’t come with a free trial. Where the two platforms begin to differ is with video conferencing. Google Voice is only starting to roll out one-on-one video calls but currently doesn’t have video conferencing tied to the VoIP platform.
RingCentral will integrate with popular platforms such as Salesforce and Slack, while Google Voice only integrates with the Google Workspace suite, limiting its cross-work functions.
While both claim to have a 99% uptime guarantee, Google Voice is a bit convoluted in how it defines that. It only pays if there are 45 minutes of downtime in a month but it doesn’t count outages for less than 10 minutes. This can be confusing and frustrating if you’re having regular outages. We give RingCentral the edge when it comes to customer support as Google has typically lacked in support quality.
Bottom Line
RingCentral and Google Voice will both allow you to make unlimited domestic calls and texts. We prefer RingCentral for those who have complex business platforms and need teams and programs to communicate with ease. For those with international hubs calling the United States, Google Voice is the better solution with unlimited calls. However, when it comes to clarity and call quality, RingCentral is the clear winner.
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