What Is Verizon Wireless Business Unlimited?
Verizon Wireless is an award-winning phone service offering companies high-speed data and reliable phone service across the United States through its business phone service. Through Business Unlimited, companies and professional individuals get unlimited talk, text and data across the United States; it is also available to customers in Canada and Mexico.
Customers can get 5G ultra-wideband, provided they have a 5G-capable device. In addition to smartphones, the Business Unlimited plan is available for tablets, laptops, smartwatches and other data-capable devices. You can transfer an existing device and phone number or shop for products through Verizon and get assigned brand-new numbers.
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How Verizon Wireless Business Unlimited Works
Verizon Wireless’ business phone service provides extensive phone service to customers nationwide thanks to the advanced quality of its 4G and 5G networks. It is one of the premier telecommunications providers in the industry, having won numerous awards, including 31 consecutive wins for network quality from J.D. Power.
In addition to calling and texting, Verizon Wireless lets you create a hotspot using high-speed data, ensuring you and others can connect to the internet even with poor Wi-Fi.
Is Verizon Wireless Business Unlimited Right for Me?
Despite Verizon’s widespread popularity and reliability, its business phone system will not be the best fit for every company.
Verizon Wireless Business Unlimited Is Best For:
- Strictly voice communication: Unlike many VoIP services providing voice, chat, video conferencing and internet fax capabilities as part of an all-in-one platform, Verizon Wireless’ business phone system is best suited for those who anticipate only needing reliable calling and texting capabilities.
- Reliable phone service: Because Verizon has such a wide range of coverage across North America, it is ideal for ensuring you are always reachable and that you can easily make and receive calls.
- Mobile hotspots: The ability to turn your phone into a hotspot ensures that you and others can remain online during a Wi-Fi outage.
- Avoiding spam calls: Thanks to the call filtering feature, you can better conduct business and answer important calls without worrying about constant spam or robocalls and scam attempts.
Verizon Wireless’ mobile hotspot is a welcome feature for those who want to ensure constant internet connection for other devices or their co-workers. Still, at a time when rival communication services routinely offer multiple streams of collaboration at far lower prices, it may appear somewhat limiting by comparison.
Verizon Wireless Business Unlimited Is Not Recommended For:
- Those operating on a tight budget: Though you could get a discount when you add so many lines, a single line costs $70 per month; it gets discounted to $65 per month with autopay. As such, it can be an expensive option for sole proprietors or small businesses compared to other communication services.
- Individuals or small teams: Though service is available starting with a single line, discounts begin once you purchase at least two lines. At this point, the pricing makes it such that a small company should seek a more cost-friendly alternative.
- All-in-One or UCaaS-like service: Some companies want to make calls, host video conferences or collaborate in chat, all through the same service provider. While Verizon is reliable for calling and texting, it is limited compared to services such as RingCentral or Zoom, which offer multiple communication streams.
If you are a business solely searching for excellent call, text and data support, then Verizon Wireless Business Unlimited may be an ideal solution for you. Should you need more than voice and text, it is best to consider other service options.
What Sets Verizon Wireless Business Unlimited Apart
Verizon’s award-winning reliability is perhaps one primary reason so many customers rely on and remain with the service. Its 5G LTE ensures high-quality calls are made and received with ease, and even where 5G is not available, its 4G LTE network means that you should hardly ever find yourself dealing with poor quality or dropped calls.
Unfortunately, another factor setting Verizon apart is that its plans are among the most expensive, and that may often be due to the virtual monopoly it enjoys in some locations. If you want the ability to make calls through a professional business phone system, there are far more affordable options available. With a VoIP service provider, you may not pay as much or be impacted by a potential lack of competing telecommunication service providers.
Verizon Wireless Business Unlimited Features
There are a few significant features that customers should consider before signing up with a business phone service provider. These items are often the deciding factor in whether your investment will represent good value for your purchase.
Hardware
Verizon Wireless offers devices that are compatible with its service. This includes a range of smartphones, tablets, laptops and hotspot hardware, all of which may be purchased directly through the website. You also have the option of signing up for Tablet Start and Tablet Pro for plan options that combine Verizon Wireless Business Unlimited with a device of your choice.
International Calling
Much of Verizon Wireless’ service is concentrated in North America—specifically, the continental United States. However, it is still possible to make or receive calls through your Verizon service, even when traveling internationally, but you may incur additional fees or run into limitations while abroad. One way to avoid this issue is to use TravelPass when out of the country.
The TravelPass costs $10 per line per day as an add-on service, or you can get it as part of either the Business Unlimited Plus or Business Unlimited Pro plans. When included with your service plans, you receive between two and four days worth of unlimited calling and text. You also get 2GB of high-speed data, which converts to lower-speed data after you exceed the allotment.
TravelPass is available in over 210 countries, though your device must be 4G or 5G capable. If unused, your TravelPass days will not roll over to the next month.
Security
When you sign up for either Business Unlimited Plus or Pro, you get access to advanced security tools. Plan perks include anti-phishing support, Wi-Fi network protections, management and controls across multiple devices and dedicated chat-based personnel. Please note this feature usually costs an additional $5 per month, but the cost may be offset by a $5 credit with a qualifying plan. The added security is a necessity for many companies desiring data protection.
There are additional security features that may be purchased separately. For instance, Verizon Cypher protects calls made on commercial smartphones, even when making calls across differing phone networks. Contact Verizon’s sales team for a complete list of premium security add-ons available to businesses.
Third-Party Integrations
Because of the nature of this service, it is not designed for integrations with popular apps, such as Salesforce, Slack or HubSpot. This is something you are more likely to get with a unified communications as a service (UCaaS) provider; if you want a more robust collaboration and calling experience paired with third-party integrations, there are better choices than Verizon Wireless.
Ease of Use
Verizon Wireless is often an easy service to use, with the ability to activate your phone relatively quickly. The only thing to be mindful of is if you attempt to sign up for service with an older flip phone or another device that is not up to date. In that case, you would likely need help from customer support, as it may be too challenging to get the equipment to work on your own.
Call Quality
Verizon Wireless offers extremely high-definition audio quality, which has only improved with its 5G LTE availability. From our expert’s experience, calls made or received tend to have sharp, clear audio; we could hear the caller easily and be heard and understood. There were no odd sounds or echoes.
Verizon Wireless Pricing and Plans
Business Unlimited Start
Verizon’s standard Business Unlimited plan supports talk, text and data for customers across the United States. Unlimited calling and text messaging are available in both Mexico and Canada. Please note that if the percentage is greater than 50% each month, services in those countries could either get removed or limited.
Customers also get 5GB of 5G or 4G LTE mobile hotspot data; if you exceed your monthly allotment, data quality drops to lower speeds (600 Kbps) for the remainder of the month. This plan provides a call filter option to help you cut back on spam calls. As for video streaming quality, Business Unlimited Start supports 480p high definition, which is remarkably lower than the quality available at higher service tiers.
If you need a good quality calling plan for reliable service throughout North America, Unlimited Start does work. However, it is notably limited compared to other pricing plans and, for the cost, needs to represent better value for the money. You could increase your per-line savings substantially by getting at least five lines and utilizing autopay; if you are willing, you are better off upgrading and getting additional features.
Business Unlimited Plus
The Unlimited Plus plan has everything in Start while adding a few key features. For instance, you get 5G Ultra Wideband, which provides the fastest possible network experience, though you must have a device capable of 5G. You also get 100GB of premium network access per month and 100GB of premium hotspot data.
Additionally, this tier adds Call Filter Plus, which improves on standard call filtering by including a caller ID feature, spam look-up risk meter and a personal block feature that removes callers by category. This plan has a monthly TravelPass, giving users two days per month of international calling and texting with 2GB of data. Customers also see their streaming quality increase to 4K HD and enjoy enhanced security through Business Mobile Secure.
Altogether, Business Unlimited Plus offers a better range of service features that make it a much better value for money than Start and probably the better investment, especially after applying various plan discounts to bring down the overall cost.
Business Unlimited Pro
Verizon’s Business Unlimited Pro plan improves on Start and Plus by providing unlimited premium network access all month long and 200GB of mobile hotspot data. TravelPass is increased to the equivalent of four days per month, and customers get 50% off on the Pro Tablet plan. Though this highest tier has the most going for it, its price per line might not make it worth the investment compared to the Plus plan.
Customer Service and Support
When we reached out to customer support with questions, we were able to connect with a member of the team without too long of a wait. The agent who answered our call was professional, helpful and able to guide us through activating our service and ensuring that everything was in working order.
Verizon Wireless Alternatives and How They Compare
Verizon Wireless Business Unlimited vs. Grasshopper
Verizon’s business phone service relies on a more traditional telecommunications system to ensure high-quality calling and texting. At the same time, Grasshopper is a virtual phone system that operates using an existing phone service. Verizon customers can rely on up to 5G LTE for data, making it possible to use the internet without a traditional connection. As Grasshopper is a virtual service needing an existing phone line, you must add it to a current phone service.
If you went with a more affordable phone service provider than Verizon, it might be possible to pay as little as $14 per month. In such a case, you not only get calling and texting capabilities but also enjoy additional features, such as a professional number and phone system, internet faxing, custom greetings and instant response. Grasshopper is the better choice, as it comes with more business phone system features.
Verizon Wireless Business Unlimited vs. Vonage
Regarding pricing and features, Verizon and Vonage are each ideal for medium to enterprise-level companies. That said, at $13.99 per month, Vonage has a far lower starting cost than Verizon’s Business Unlimited plan, even with Verizon’s potential discounts.
The Business Unlimited plan could work for businesses mainly operating in the U.S. with some occasional need for international calling. Vonage has better international calling support while having other collaboration-friendly features, such as video conferencing, internet faxing and voice mail to email. Moreover, Vonage has popular third-party integrations that allow your business to do more than send and receive calls or texts.
Verizon Wireless Business Unlimited provides a high-quality voice and internet experience. Still, for larger companies that need more communication, especially for team engagement and learning, Vonage will offer more features, making it the ideal choice.
Verizon Wireless Business Unlimited vs. Zoom Phone
Between the two, Verizon Wireless offers better-quality audio during calls; that said, Zoom provides the ability to make audio and video calls, which opens up collaboration potential considerably, especially when you need to share documents and other visual data with clients or team members.
Zoom Phone only provides unlimited domestic calling once you upgrade to the highest tier. Even in doing so, you will pay less for service than Verizon Wireless’ most affordable plan. Still, Verizon does offer unlimited calling, texting and data from its lowest tier. If you want a few additional features, such as video conferencing and call monitoring and more affordable pricing, Zoom Phone is the better option.
Our Expert Opinion
Verizon Wireless phones and services are very reliable, and we were able to make and receive calls and text messages easily to people located across the country. Even when calling internationally, we found few issues when using the service.
That said, while Verizon Wireless Business Unlimited represents reliable traditional phone communication, businesses should strongly consider value for money and the availability of more comprehensive collaboration tools. For instance, some competing service providers provide video conferencing and voice and text messaging. One can collaborate in chat rooms in real time and share screens and files.
While Verizon Wireless works as a straightforward phone solution, if your company needs a wide range of channels for communication and collaboration, consider an alternative service that can give you more ways to stay in touch with customers and peers alike.
Featured Partners
1
RingCentral
$20 per user, per month (paid annually)
Yes
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2
Zoom Phone
Starts at $10 per user, per month
Yes
Yes
3
Nextiva
$18.95 per user, per month
Yes
Yes
Frequently Asked Questions (FAQs)
Does Verizon have business lines?
Yes, with the Business Unlimited plan, you pay a starting price $65 per month for one line (if you sign up for autopay). If you get five or more lines, the price drops to $30 monthly for each line.
Is Verizon Business the same as Verizon?
Verizon Business is targeted at professionals and companies needing phone service, while Verizon is the overall company with plans for business and non-business customers.
Does Verizon give small business discounts?
While we did not find discounts for small businesses specifically, Verizon does offer discounts to qualifying customers, including deals specifically for veterans.
Who qualifies for Verizon Business?
Verizon Business is aimed primarily at small to large businesses.
