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As interest rates soar, Australians are looking for a better deal on their loan. Here’s what you need to know about refinancing your mortgage.

Record numbers of Australians are refinancing their home as the Reserve Bank of Australia continues to hike up rates from record lows at the beginning of 2022 to a 10-year high of 3.35%.

Figures from the Australian Bureau of Statistics revealed that $17.9 billion in loans were switched to an alternative lender in the month of July last year, as the RBA hikes started to flow through to mortgages. By the end of last year, in December 2022, the value of total housing loan refinancing between lenders remained high at $19.1 billion, according to ABS data.

Figures are likely to be even higher in 2023 as many home loans roll off their fixed-rate term, and people rush to refinance their home loans. Many mortgage brokers are being inundated by calls from people in mortgage stress trying to secure a better deal.

If you’re contemplating refinancing your home loan, the good news is that it’s a much simpler process than you might think.

Refinancing can be worthwhile if you are able to find a better rate with an alternative lender, or if you want to increase your existing home loan to withdraw some equity from your home.

So, stop paying loyalty tax—which is the price you pay for being loyal to your lender— and instead make the time to see if you can get a better deal in the market.

Related: Mortgage Calculator: Calculate Your Mortgage Repayments

Best Interest Rates Available

Interest rates vary between lenders, so do your homework. The Reserve Bank of Australia raised the cash rate by 25bps to 3.35% in February which is the ninth rise in a row. This has bought the cash rate to a level not seen in a decade.

Interest rates across most of the lenders are hovering around 4.99% for new customers—sometimes lower among credit unions or smaller banks—but will be higher for existing customers paying the ‘loyalty tax’. Remember that even .1% of a reduction can make a big difference if your mortgage is significant.

When shopping around, make sure you look at the comparison rate, which is usually published alongside the variable rate. A comparison rate takes into account not only the interest rate but any fees you will pay as part of the loan package, so reflects the actual cost of the loan. An interest rate offer, with a high comparison rate, is not a great deal as it means the true cost (the comparison rate) is much higher when fees and costs are factored into the loan.

Some borrowers prefer the certainty of a fixed home loan, which, as the name suggests, refers to a static interest rate during a fixed-rate period. Some people opt for a bet each way: fixing part of their loan for a period, and keeping the remaining loan on a variable rate.
Others opt to refinance to digital loans, or neobank loans as they’re called n Australia, which offer competitive rates and a simple online application process but are best suited to borrowers with a straight-forward loan and not a complex set-up.

There’s no hard right or wrong when it comes to a fixed or variable home loan. You will need to do your own risk assessment based on your situation.
However, be aware that if you choose to make changes to your loan agreement, you could be stung by fees.

Before you Switch Loans

Before you do anything, pick up the phone and ask your current lender for a better deal. Let them know that you’re thinking about switching, and that to keep your business, you would need a lower rate.

Let them know where you’re looking at moving to, the lower rates on offer and how much the fees are compared to what they’re offering so you’ve got some bargaining power.

How successful this strategy is will depend on a few things. For starters, the size of your debt, and how much equity you have in your home.

Your credit score will also impact your ability to negotiate, so do a quick check on your current score before you pick up the phone.

One advantage of asking your bank to lower your interest rate is that you are spared the hassle of having to go through the refinancing process: your loan package, with all its bells and whistles stays the same, only your interest rate changes. They may also want to charge you a fee for the ‘administrative burden’ of changing your rate, but many consumers have successfully requested these fees be waived and so should you.

Other Home Loan Features to Consider

There’s plenty of other things to consider before making the decision. For example, when you refinance, you will need to go through a formal application process with a new lender. If you’re in a worse financial situation, you could be knocked back, particularly given that lenders are tightening up their lending criteria amid the tougher economic conditions. Many borrowers are rolling off fixed rate terms to discover that they cannot afford their home at the new higher repayments.

If you haven’t been with your current lender for long, you may not have paid down enough of your mortgage to reduce your loan-to-value ratio (LVR). Given that lenders prefer borrowers with LVRs below 80% for competitive home loans, switching lenders may not be available to you.

Your loan term also comes into play here. If you don’t have long left to pay off your home loan, bear in mind that a new lender may put you on a longer loan term, meaning you are tied to debt for longer.

Decide whether you feel more comfortable with a larger bank, or a smaller digital lender, and what the advantages and disadvantages are for each. You may also wish to talk to a mortgage broker for help.

Steps to Refinancing your Home Loan:

  1. Shop around and see what’s available on the market. Make sure you talk to a few lenders you’re interested in switching to, and find out if they are prepared to take on your debt.
  2. Once you’ve chosen your preferred option, you will need to go through a formal application process. This means digging out details about your income, assets, liabilities and expenses. The lender will then prepare the paperwork for you to sign.
  3. Once you’ve been approved, your new lender lets your current lender know that you’d like to be discharged from the existing loan. Bear in mind that the new lender may want to conduct its own property valuation on your home.
  4. Once your new lender has shared the date of settlement with your current lender, you will be given a final pay-out figure. Make sure you take the time to go through the documents to make sure there are no nasty surprises.
  5. Your new lender will pay out your old loan and set you up in their system, with new documentation sent to you so you can start making repayments.

How Much Does it Cost to Refinance?

You’re going to want to get across the fees involved in refinancing. Here’s some of the likely costs you’re going to be up for, so make sure you add it up and decide whether the savings you’re going to make in the long term are worth it:

  • Discharge fee: Your current lender will charge you a fee to exit the loan contract, which is usually around $300 or $400.
  • New application fee: The new lender may charge a fee for the paperwork, usually around $500. Some lenders won’t charge anything in order to secure your business.
  • Mortgage registration fees: This state government fee to register a new mortgage is usually around $100.
  • Insurance fee: If you purchased your home with a deposit less than 20%, the original lender would have charged you Lenders Mortgage Insurance. Your new lender could charge you this fee again, which could be tens of thousands of dollars. This is important to ascertain at the start of the process.
  • Early exit fee: You signed a contract, so there will be a fee to break that. Known as an early exit fee, this fee, also known as a ‘break fee’ will be determined by how long you’ve been with the lender. Again, this fee is important to understand before you consider refinancing elsewhere.

It’s worth noting that as competition for mortgagees heats up, banks are going above and beyond to prevent customers from refinancing and to lure new mortgagees. Many of the above fees are up for negotiation, so shop around to see what your new bank will cover for you on your behalf.

Frequently Asked Questions (FAQs)

Does refinancing start your loan term over?

Unless you want it to, refinancing generally speaking doesn’t reset the repayment term of your loan. Instead, it replaces your current loan with a new loan of the same length. For example, if you have 15 years left on the 25-year loan, then the new mortgage after refinancing will reflect that same timeline and will not revert to 25 years. However, some people opt to change their loan term as part of the refinancing process, either lengthening it to pay less off each month (however, you will usually pay more in the long run) or shortening it so that you pay more each month but pay off the loan term sooner.

Is it good to refinance your home loan?

Only if it will save you money in the long run. Make sure you do your homework and understand all the costs involved in leaving your current lender, and how that compares to the savings of joining a new lender on a lower rate.

How do I refinance a home loan with the same bank?

If better loan terms have become available with your current lender, you should enquire about refinancing and what fees are involved. Your current lender will be able to help you with this process and may be able to simply lower the interest rate on your current home loan product, rather than shifting you across to a new home loan. They may wish to charge fees for this, but many banks and lenders will waive these fees on request. If you’re after different home loan features, such as an off-set, you will need to shift across to a new home loan.

When should I refinance my loan?

There’s never a right or wrong time here. It depends entirely on what else is available out there, and whether the costs involved in refinancing make it worthwhile to switch. 

Can I refinance if I am on a fixed rate?

It is possible to refinance a fixed rate mortgage. But because you’ve entered into a fixed term (which is usually between one and five years), and you signed a contract at the time, there will be financial penalties. These vary between lenders, so make sure you know what you’re in for.

What is a digital home loan?

A digital home loan, or ‘neobank’, is a lender that operates solely online, with the main benefit being a streamlined and simple application process. They generally offer a competitive interest rate on many occasions, but are best suited to borrowers after a straight-forward home loan without added features. CommBank has recently moved into digital loans with its Unloan product. Do your homework before you sign up to neobanks to ensure the loan suits your needs.

What documents do I need to refinance?

There are a range of documents you will be required to produce in order to refinance, including your current ID, proof of income and your current mortgage details. A dedicated member of the bank’s mortgage team, or your own broker, will help you to ensure you have the right documentation.

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