Aussietravelcover offers a comprehensive service for Australian travellers both internationally and domestically. It provides up-to-date information on the Australian government’s travel advice and restrictions through its websites, ensuring travellers are up to date before they take out a policy.
It also offers an instant quote service online, and has updated its PDS in 2022 to reflect COVID-19 coverage (it did not previously cover COVID-19 for medical or trip cancellation claims).
However, Aussietravelcover does have a number of negative reviews online which say it has poor customer service that makes it difficult to send claims. However, there are only some 20 reviews online, and a larger sample size would be required to definitively make a judgment on the company’s performance in this area.
Pros
- Instant quote online
- Has updated its PDS to include COVID-19 cover
- Unlimited medical expenses including dental (up to $1000)
Cons
- Negative reviews
- Only covers up to 74 years of age
- Need to pay for additional packs for activity coverage, such as snow sports and motorbiking
Table of Contents
About Aussietravelcover Comprehensive Travel Insurance
Aussie Travel Cover, referred to as Aussietravelcover, was founded in 1982 to provide worldwide travel insurance for Australian residents, whether travelling internationally or domestically.
Its website provides up-to-date information on travel restrictions and advice for Australians planning to travel abroad, and reserves the right to not cover any countries in which Australians have been warned against traveling to.
Aussietravelcover is underwritten by The Hollard Insurance Company Pty Ltd and has been ranked 2.1 stars out of 5 stars from only 22 reviewers.
Featured Partners
1
Fast Cover Travel Insurance
Medical cover
Unlimited, 24/7 Emergency Assistance
Cancellations
Unlimited, (Trip Disruption $50,000)
Key Features
25-Day Cooling Off Period, Australian Based Call Centre, 4.6 Star Product Review Rating
2
Cover-More Travel Insurance
Medical cover
Unlimited, with a $2000 limit to dental
Cancellations
Yes, amount chosen by customer
3
Southern Cross Travel Insurance
Medical Cover
Including medical treatment, doctors’ visits, prescribed medication, specialist treatment & medical transport costs
Cancellations
$2,500 with option to increase to unlimited
What is Covered
Aussietravelcover’s travel policies cover Australians aged up to 74 years, and includes children up to 21 years of age as dependents.
At present, Aussietravelcover is not covering travel to certain destinations due to restricting factors and traveller restrictions put in place by the Australian government. It does however cover trip cancellations, with the amount selected by the customer based on their needs at the time of taking out the policy.
It also has a credit card fraud cover of up to $5000, personal liability up to $5 million for international travel ($1 million for domestic), and a car hire excess up to $8000.
At the time of writing, there are no online discounts available for Aussietravelcover.
Lost luggage
Lost luggage is covered by Aussietravelcover up to $15,000, however item limits apply.
Medical
There is unlimited emergency medical coverage included in the Aussietravelcover plan, which includes hospital expenses. There is also a $6,000 hospital cash allowance, which is capped at $50 per day after 48 continuous hours.
Is dental cover included in medical?
Dental is included in the unlimited emergency medical coverage, however a $1000 limit applies.
Does it cover me for COVID?
Yes, Aussietravelcover issued a Supplementary Product Disclosure Statement (SPDS) effective May 5, 2022, to state that COVID-19 is now covered under the overseas medical expenses included in its plan.
Trip cancellations are also covered if the policy holder, or anyone named on the policy, is diagnosed with COVID.
What about pregnancy?
Pregnancy is automatically covered by Aussietravelcover until week 23 of pregnancy, provided there are no pregnancy complications. For multiple baby pregnancies, this cover is only until week 18.
If there are pregnancy complications it is treated as a pre-existing medical condition and requires assessment, as explained below. Childbirth is not covered by Aussietravelcover.
What if I have a pre-existing medical condition?
There are 31 conditions covered in Aussietravelcovers’ comprehensive travel insurance plan, provided that they are stable and meet certain criteria dependent on the condition.
For other conditions–or if those conditions are not stable–a medical assessment is required to determine if it will be covered.
What about sports and activities?
Aussietravelcover’s PDS states that it covers policy holders for most sports and leisure activities as long as you act in a reasonable way to protect yourself, meaning enjoying the activities with an appropriately licensed outdoor pursuits or sports organisation, following their instructions,
and complying with any rules and guidelines for the sport or activity.
This excludes many high-risk activities, such as scuba diving, parachuting and mountaineering.
Winter sports are not covered unless you have purchased Aussietravelcover’s ‘snow pack’ cover option, and the conditions of such are also met. You’ll also only have cover for riding a motorcycle, moped or scooter as a driver or passenger if the ‘Motorcycle, moped and scooter
pack’ is purchased.
Customer service
Aussietravelcover has 24/7 emergency assistance with a 1800 free-call phone number for enquiries. You can also contact Aussietravelcover through its direct number, (02) 9979 8888 or email sales@aussietravelcover.com.au.
Featured Partners
1
Fast Cover Travel Insurance
Medical cover
Unlimited, 24/7 Emergency Assistance
Cancellations
Unlimited, (Trip Disruption $50,000)
Key Features
25-Day Cooling Off Period, Australian Based Call Centre, 4.6 Star Product Review Rating
2
Cover-More Travel Insurance
Medical cover
Unlimited, with a $2000 limit to dental
Cancellations
Yes, amount chosen by customer
3
Southern Cross Travel Insurance
Medical Cover
Including medical treatment, doctors’ visits, prescribed medication, specialist treatment & medical transport costs
Cancellations
$2,500 with option to increase to unlimited
Frequently Asked Questions (FAQs)
Where can I find the Aussie Travel Cover PDS?
Aussietravelcover updated its PDS with a Supplementary Product Disclosure Statement (SPDS) in May. It, along with the original PDS, can be found here.
What are Aussie Travel Cover reviews like?
On the Product Review website, Australia’s most comprehensive consumer review website, Aussietravelcover has been ranked only 2.1 stars out of 5. However, this is from a low number of reviews, with only 22 reviews made in 11 years.
The reviews largely center around poor customer service, unclear policy coverage and a delay in claim payments.
Does Aussie Travel Cover have domestic plans?
Yes, Aussietravelcover offers both domestic and international travel insurance
Forbes Advisor adheres to strict editorial integrity standards. To the best of our knowledge, all content is accurate as of the date posted, though offers contained herein may no longer be available. The opinions expressed are the author’s alone and have not been provided, approved, or otherwise endorsed by our partners.
