CAA’s 2023 Worst Roads Survey: Hamilton Tops The List, Again

Forbes Staff

Updated: Feb 19, 2024, 6:05am

Aaron Broverman
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Potholes, crumbling shoulders and unsafe sidewalks are more than just a minor nuisance, they can pose a major risk to both your safety and your vehicle. If you’re frustrated by the shoddy state of roads in your community, you’re not alone—especially if you live in Hamilton.

The Canadian Automobile Association (CAA) recently released its 2023 Worst Roads Survey, naming the top 10 worst roads across Ontario. So where’s the worst road in the entire province? Barton Street in Hamilton.

Barton Street also won the dubious top spot in 2022 and made the top 10 list in 2019. This 21-kilometre-long repeat offender has potholes, severe alligator cracking (fissures that look like the scales of an alligator) and surface patches that all contribute to significant wear and tear on vehicles.

First launched in 2003, CAA’s Worst Road Survey survey asks the public to vote on the worst roads in their region every year. This year voting was open from March 28 to April 21, and CAA asked drivers as well as cyclists, scooter and motorcycle riders, and pedestrians for their input. CAA then shared a report of the worst offenders with municipal and provincial governments to help prioritise road improvements based on public opinion.

Here’s a roundup of Ontario’s Top 10 Worst Roads in 2023:

1. Barton Street East, Hamilton
2. Eglinton Avenue West, Toronto
3. County Road 49, Prince Edward
4. Carling Avenue, Ottawa
5. Finch Avenue West, Toronto
6. Laclie Street, Orillia
7. Steeles Avenue East, Toronto
8. Aberdeen Avenue, Hamilton
9. Lake Shore Boulevard East, Toronto
10. Hurontario Street, Mississauga

In addition, CAA published regional lists shaming the top five worst roads across 10 areas. Here’s the number one worst road in each region:


Ontario Region #1 Worst Road
South West (i) Lauzon Parkway, Windsor
West (ii) York Road, Guelph
Niagara Region Portage Road, Niagara Falls
Halton, Peel, York and Durham Regions Hurontario Street, Mississauga
Central (iii) Laclie Street, Orillia
Eastern (iv) County Road 49, Prince Edward County
Northern (v) Algonquin Blvd East, Timmins
Toronto Eglinton Avenue West
Hamilton Barton Street East
Ottawa Carling Avenue

(i) South West includes Chatham-Kent municipality, Essex County and Lambton County.
(ii) West includes Brant, Huron, Middlesex, Norfolk, Oxford, Perth County, Waterloo Region and more.
(iii) Central includes Bruce County, Dufferin County, Grey County, Muskoka District Municipality and Simcoe County.
(iv) Eastern includes Peterborough County, Prince Edward County, Stormont, Dundas County and more.
(v) Northern includes Algoma, Cochrane, Kenora, Manitoulin, Nipissing, Parry Sound District and more.

Over 3,000 roads across 175 municipalities were nominated.

The Cost of Poor Roads

According to CAA’s Cost of Poor Roads in Canada report from March 2021, the average driver incurs an extra $126 in expenses each year (per car) due to poor road conditions. That’s over $1,250 over the 10-year lifespan of a car. The cost varies by province and is highest in Quebec and Atlantic Canada, but even in provinces with well-maintained roads, drivers pay over $600 over the life of their car. Together, poor roads cost Canadian drivers a total of $3 billion annually in higher operating costs.

What’s more, while only 15% of Canada’s 1.04 million kilometres of roads are rated poor (108,464 kilometres) or very poor (48,409 kilometres), these roads are responsible for the bulk of those extra operating costs.

These costs include increased fuel consumption, faster tire wear, higher repair and maintenance costs and faster depreciation.

What Causes Poor Roads?

Many factors cause roads to deteriorate, including age, weather conditions, heavy traffic and inadequate maintenance. According to Statistics Canada’s Core Public Infrastructure Survey (2018), 34% of Canadian highways were built between 1970 and 1999 and 26% between 1940 and 1969.

But roads in Canada have to contend with a particularly harsh element: The cold. Canada’s freeze-thaw cycle, whereby temperatures fluctuate above and below the freezing point, wreaks havoc on our roads. First, moisture from snow or rain seeps into the cracks in the road. Then the water freezes and expands, causing the pavement to heave upward. As temperatures rise, the ice melts and the pavement returns to its normal level, leaving potholes that get worse as cars drive over it.

The Cost of Poor Roads on Your Car

The cost of potholes and rutted roads is clear to any driver who has ever faced expensive repairs due to a damaged vehicle. According to CAA-Québec, the most common types of pothole damage are loss of a hubcap, a damaged tire, a bent or broken wheel, wheels knocked out of alignment, damaged suspension components, bent steering parts and damaged shock absorbers.

Signs of pothole damage could include your car pulling in one direction, dents in your tires or rims and sustained low tire pressure.

While the amount of damage varies according to the make and model of your car, the diameter of your tires (the smaller the diameter the more severe the impact), your driving speed and the size of the pothole (longer potholes cause more damage), here are some approximate repair costs:


Vehicle Damage Cost to Repair
Lost hubcap $20 to $150 per wheel
Tire damage (structural or rupture) $70 to $400 per tire
Bent, cracked or broken wheel $40 to $200 per steel wheel, $500 per alloy wheel
Damaged suspension components $75 to $250
Bent steering ports $150 to $350+
Wheels out of alignment $50 to $150 per wheel
Worn shock absorbers $50 to $500

How Car Insurance Can Help

While car insurance varies across Canada due, in part, to a mix of public, private and hybrid insurance systems, there are two kinds of mandatory coverage required by all provinces:

  • Third-party liability. This insurance pays for damage you cause to property, injuries you cause to others and legal defence costs if you’re sued. Minimum coverage amounts vary; for example, Ontario requires $200,000 minimum coverage while Nova Scotia requires $500,000 minimum.
  • Accident benefits. This insurance pays for medical costs, rehabilitation and financial compensation if you’re injured in a collision.

Your policy might also include the following:

  • Collision or upset coverage. This coverage pays for the cost of repairing damage to your car following a collision with another car or if you hit another object, like a guardrail.
  • Comprehensive insurance. This coverage pays for theft and damage due to fire, hail, flooding, vandalism, falling objects and animal strikes—for instance if you hit a deer.
  • Specified perils: This coverage pays for specific perils listed on your policy.
  • All perils: This is the most comprehensive (and expensive) coverage as it combines collision or upset and comprehensive coverages.
  • Direct compensation property damage (DCPD). With DCPD coverage, your insurance company pays for repairs to your car when you are not at-fault for a collision. It’s mandatory in Nova Scotia, Ontario, New Brunswick, Newfoundland and Labrador, PEI, Quebec and Alberta.
  • Uninsured automobile: This coverage protects you (and your family) if you are injured or killed by a hit-and-run driver or an uninsured motorist.

If you only carry the minimum amount of insurance required by your province, you most likely won’t be able to claim for any reimbursement should your car sustain extensive damage by a pothole.

However, if you choose to carry collision insurance, you can make a claim to help cover damages.

What Is Collision Insurance?

While collision insurance pays to repair your car after an accident, it also covers damage caused by a collision with an object, such as a pothole. Similar to comprehensive insurance, it’s typically optional coverage (except in Saskatchewan and Manitoba where it’s mandatory), meaning you will have to pay extra to add collision insurance to your auto insurance policy. However, if you don’t have collision insurance and you drive into a pothole and your tire ruptures or your wheel gets bent, you’d likely have to pay for the damages yourself out of pocket.

Keep in mind that if you have a car loan or lease, your lender or leasing company will most likely require you to have collision insurance.

You will also need to pay the deductible first, which is the amount you pay out of pocket before your insurance coverage kicks in.

What Does Collision Insurance Cover?

Collision insurance covers car repair bills if your car is damaged by the following events:

  • A car crash with another vehicle
  • A car crash with an object, such as a fence, pole, guardrail or pothole
  • Another car crashes into your vehicle, such as a hit and run
  • Your car rolls over

What Collision Insurance Doesn’t Cover

Collision insurance does not cover:

  • Damage to another person’s car
  • Injuries
  • Hitting a deer or other wildlife
  • Weather-related damage to your car, such as hail or flood damage
  • Car theft
  • Repairs to an object you crash into, such as a fence or pole

If you want coverage to repair or replace your car for problems such as car theft, flood, fire, hail, falling objects (like a tree branch) and collisions with animals, you’ll need to buy comprehensive insurance. Comprehensive insurance is usually sold with collision insurance and typically required if you have a car loan or lease.

How Much Does Collision Insurance Cost?

The average annual cost for collision insurance in 2020 was $178.72, according to the Insurance Bureau of Canada’s “2022 Facts of the Property and Casualty Insurance Industry in Canada” report. This is in addition to your mandatory third-party liability and accident benefits coverage.

Should I Buy Collision Insurance?

Unless you live in Saskatchewan or Manitoba, collision insurance is optional, meaning you don’t have to buy it if you don’t want to. However, with the average cost of repairing pothole damage starting at $300, collision insurance might be a good investment if you have an expensive ride and put a lot of kilometres on your car each year, or if daily driving takes you across some of Ontario’s worst roads.

Frequently Asked Questions (FAQs)

What should I do if I hit a pothole and damage my car?

First, pull your car over to the side of the road (if you can) where it’s safe to stop. Then, if it’s safe, take photos of the damage and the pothole and note exactly where the pothole is located. Next, contact your insurance broker or agent to report the damage and coordinate repairs. If your car is too damaged to drive, your insurance company should also be able to help arrange for towing. You could also call the municipal department in charge of road repair.

Can I get reimbursed for pothole damage by my municipality?

Possibly, and it depends on your municipality. For example, drivers in Toronto can make a claim against the city for pothole damage within 10 days of the incident. However, the city notes that it “will not be responsible for your property damage if it has met the Provincial ‘Minimum Maintenance Standards (MMS) for Highways in the City of Toronto.” If you make a claim, adjusters will determine if regular inspection and repairs were upheld for the road in question in accordance with the MMS. If the service levels were met, your claim may be denied. You can still, however, make an insurance claim if you have collision coverage.

How can I reduce the damage from hitting a pothole?

Swerving to avoid a pothole can cause ever greater injury as you could hit another car or worse. If you can’t dodge the pothole, you can lessen the risk of severe damage by reducing your speed, releasing the brakes just before impact (a non-braking wheel rolls “better” through the pothole) and keeping your wheels straight to squarely distribute the impact. It’s also a good idea to keep your vehicle well maintained as a worn suspension, for example, is more susceptible to pothole damage.

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