Jabra Enhance Hearing Aids Review (2023)

Jabra Enhance hearing aids are solutions designed for people with mild to profound hearing loss. Enhance Select and Enhance Plus models are available over the counter (OTC) to people with perceived mild to moderate hearing loss, and Enhance Pro 10 hearing aids are available to Costco members with a prescription for hearing aids intended to manage mild to profound hearing loss.

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Jabra Enhance High-Tech Hearing Aids

• 360-degree sound & bluetooth enabled
• Nearly invisible with a sleek design
• Delivered straight to your door
• 3 years of convenient, follow-up care from Jabra Enhance's audiology team

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On Jabra Enhance's Website

Key Features

• Bluetooth connectivity provided in all Jabra hearing aid models
• A range of speech clarity of noise reduction technology available across models
• Offers disposable battery-powered and rechargeable options

Jabra Enhance hearing aids are accessible, discreet hearing solutions for people with early stage hearing loss. On average, a person waits six years after first recognizing hearing loss symptoms to invest in hearing aids, according to the company. Aiming to bridge that gap, hearing experts at Jabra created the Enhance Select and Enhance Plus hearing aids to help more people feel more comfortable using hearing devices as soon as they need them. The company also offers Enhance Pro 10 hearing aids to people with more severe degrees of hearing loss who have a prescription from their hearing health provider.

A GN Hearing brand, Jabra manufactures and sells receiver-in-canal (RIC), in-the-ear (ITE) and receiver-in-ear (RIE) hearing aid styles, all of which feature medical-grade technology to address varying degrees of hearing loss.

• Cost: The starting price for a pair of Jabra Enhance hearing aids ranges from $799 to $1,995 depending on the model. Free shipping and returns are available for all OTC models.
• Size and style: Jabra Enhance offers small, lightweight and discreet RIC, ITE and RIE hearing aid options. Color options vary by model.
• Technology: All Jabra Enhance OTC devices sync with the Jabra Enhance app via Bluetooth to support users’ speech clarity and noise reduction needs while the Jabra Enhance Pro 10 model does so with the Jabra Enhance Pro app.

See how the five styles of Jabra Enhance hearing aids compare below.

Jabra Enhance hearing aids use an advanced algorithm to reduce background noise and a proprietary microprocessor that improves the clarity of the speech the user wants to hear, according to the company.

When paired with a smartphone, the devices use the appropriate app to provide remote control sound settings and access to virtual assistance from a member of the Jabra team. All Jabra hearing aids can also stream calls, music and more.

Rechargeable Jabra Enhance models come with a charging case, and some are eligible for premium charging case upgrades. Depending on the model, Jabra hearing aids can last 12 to 30 hours on a single charge, and some charging cases can provide three full charges before needing to be plugged into a power source.

Jabra Enhance Plus hearing aids are sold over the counter in stores like Best Buy and via online retailers like Amazon while Jabra Enhance Select hearing aids are available on the Jabra website and Jabra Enhance Pro 10 hearing aids are available with a prescription to Costco members exclusively. A Costco membership costs $60 a year.

A pair of Jabra Enhance hearing aids costs between $799 and $1,995, depending on the model. Jabra offers a variety of payment methods and shipping options to make the OTC models more accessible to more customers. Customers can pay directly on Jabra’s website via credit card, with a PayPal account or with a Klarna account.

Jabra ships its OTC hearing aids in the U.S. and offers three shipping options: standard shipping (three to eight business days), premium standard shipping (less than two business days) and express shipping (one business day). All three shipping options are currently free for customers in the continental U.S. The product cannot be shipped to Puerto Rico, other U.S. territories or P.O. boxes.

Customers who prefer to purchase Jabra Enhance OTC hearing aids in person can visit a participating Best Buy store or certified Jabra Enhance Center.

When purchasing over-the-counter (OTC) hearing aids, customers should consider the pros and cons—especially since they can purchase these products without consulting a hearing professional.

“An OTC [hearing aid] would be appropriate for someone who is able to purchase and fit the product themselves,” says Melissa Schnitzspahn, Au.D., audiology manager at The Ohio State University Wexner Medical Center.

She recommends OTC hearing aid products for those who are comfortable setting up and adjusting the devices themselves. A traditional (prescription) hearing aid like the Jabra Enhance Pro 10 is a better choice if the user wants to be fitted by a hearing professional and have continued follow-up and help adjusting their hearing aids, she adds.

Even if a prescription isn’t required to purchase an OTC hearing aid, it’s a good idea to first consult a medical professional to determine whether this type of product is an appropriate solution for one’s hearing loss.

“Consumers often underestimate the amount of hearing loss they have, and an OTC [hearing aid] may not be a good fit for them,” explains Dr. Schnitzspahn. “It’s in the best interest of the consumer to have [their] hearing loss evaluated by a professional to determine if an OTC [hearing aid] is appropriate and discuss if [their hearing] needs and expectations will be met by such a product.”

Jabra maintains an average rating of 3.7 out of five stars on Trustpilot, with reviewers noting its quality customer service, reliability and use of the industry’s leading technology. However, a number of reviews also mention issues with product quality or malfunction despite Jabra customer support being quick to try and remedy their issues.

Meanwhile, Jabra has an average rating of 3.6 out of five stars from the Better Business Bureau (BBB) based on 19 customer reviews. The company is BBB accredited with an A+ rating, and it closed eight complaints in the past 12 months. A number of reviewers on BBB note issues with unresponsive or unhelpful customer service, particularly after Jabra acquired Lively, another hearing aid brand, in the fall of 2022.